The LuxSci Platform
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LuxSci Platform provides
LuxSci's software solution: our software, your servers. The LuxSci
Platform is a version of the LuxSci Email and Web System
designed for you, the Customer, to be able to deploy and manage email and
web systems in your own datacenter(s). Each deployment of the LuxSci
Platform is custom tailored to meet your needs and offers options for
future revisions.
The platform includes
- FREE consulting to determine the hardware requirements, the number of servers, type of servers, and the operating system necessary for running the LuxSci Platform software.
- Initial installation and configuration of the Platform software on your servers.
- Special training and support.
- Number of users and storage limited only by your hardware.
- Updates to the LuxSci software on your servers.
You provide
- Hardware: You provide and maintain the hardware for your data center, network, bandwidth, all aspects of provisioning and you maintain your server(s) and network uptime.
- System Monitoring: LuxSci Platform allows you to monitor the servers and receive server alerts.
- Primary Support: You provide support, Tier-1 through Tier-3, to all of your end users with the option to escalate the issue to LuxSci using a token system.
- Access: You have Root Access to the servers and databases and special support access to the LuxSci Web Interface.
Additional options to help reduce your administrative stress
- Paid Support with up to 5 named administrative users with access to a special account in LuxSci's main webmail portal. These administrators can submit, purchase and authorize requests for different types of LuxSci support. Includes Tier-1 thrugh Tier-3 support.
- Server Monitoring Support
- Additional web-based training seminars
Other services available through LuxSci
There are some services that LuxSci provides that are configured via 3rd party partners of LuxSci. These include:
- Email Defense premium spam and email filtering
- SSL Certificates
- DNS and Domain Registration Services
- License fees for special software that you wish to run in your POD that is not directly provided by LuxSci.
Definitions of terms
- Root Access
- Administrative access which provides complete rights and access to a server and all of the software and files on it in all modes of operations.
- Tier-1 Support
- Direct support of end users including their emailed, phone, support ticket, and other requests. It includes responses to these requests when the answers are standard (i.e. they can be found in standard documentation or knowledge bases),or the actions needed are simple and based on standard tasks or recipes.
- Tier-2 Support
- Assistance to Tier-1 support personnel with issues outside of their purview. In particular, issues which are more complicated, require synthesis of knowledge of different parts of the system, require elevated access/permissions, require research, or require the development of new methods or recipes to solve the problem.
- Tier-3 Support
- Assists Tier-1 and Tier-2 support personnel with issues that require extensive access or permission. In particular, issues which involve Root Access, issues with diagnosing LuxSci software bugs, issues with server configuration or problems, etc.
- Support Ticket
- A specific request made for action or information made via LuxSci's web-based support ticket management tool.
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- Support Token
- A pre-purchased unit of currency used for paying for support requests.
Contact us for more information
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Other Features
- Eliminate Spam with award-winning, multi-layered Email Defense services.
Learn more.
- Require a complex or specialized solution? We offer dedicated servers
and pods.
Learn more.
- Our secure email services meet the stringent HIPAA standards.
Learn more.
- Is client data condifentiality a priority or concern?
Learn more about SecureLine.
- Our dedicated support staff makes migration from old providers a snap.
Learn More.
- Our services, your brand. Find our more about
Private Labeling.
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Listen to Our Clients: "Over the course of the last two weeks I have been working with LuxSci to configure secure email for two domains - one for our Homeowners Association and another for our family. I spent a few days researching e-mail providers. I was very fortunate to have found LuxSci. LuxSci provides the absolutely most reliable and secure e-mail service I could find at a very reasonable price and LuxSci's support is absolutely first class! They worked with me to add third party SSL certificates for all of our e-mail. Everything works very smoothly and the administrative interfaces are fantastic. I want to thank LuxSci for an excellent job well done." Chris Clark, Potomac Bend Homeowners Association
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