LuxSci Master Services Agreement (MSA)
Document Version 2008.10.21
This Master Services Agreement (the "Agreement") between Lux Scientiae,
("Lux Scientiae") and the customer which is a signatory (actual,
electronic, or implied) hereto ("Customer") is made effective as of the
date indicated on the initial Service Order Form ("Order Form") submitted
by Customer and accepted by Lux Scientiae.
The "Order Form" is either a service order form submitted to the
Customer by Lux Scientiae and signed by Lux Scientiae and the Customer, or
is the confirmation email that the Customer receives via email upon
successful completion of an online order placement process (in which the
Customer has agreed to these terms). In cases where there is a formal
Order Form signed by each party, the Order Form takes precedence over this
Agreement in the case of any conflicting terms.
For clients that have to abide by the regulations of HIPAA, LuxSci has
an addendum to its Master Services Agreement (MSA) that is automatically
included in the MSA by reference when the client agrees to the terms of
the MSA as part of the account signup process. This is the "Business
Associate Agreement" (with matching version number) between LuxSci, the
"Business Associate", and the Client, the "Covered Entity". The most
recent version of the addendum can be downloaded via the above PDF
link.
Medical Privacy: Addendum to Master Services Agreement
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1. Overview.
This Agreement states the terms and conditions by which Lux Scientiae
will deliver and Customer will receive any or all of the services provided
by Lux Scientiae, including bandwidth, managed services,
professional/support services and content delivery. Each Order Form (with
exhibits attached), accepted and executed by both parties is hereby
incorporated by reference herein. This Agreement is intended to cover any
and all Services ordered by Customer and provided by Lux Scientiae, which
are not explicitly covered by other agreements. Capitalized terms shall
have the meanings assigned to them herein or as defined in Section 10.
2. Delivery of Services; Terms; Fees.
2.1 Delivery of Services.
By submitting an Order Forms(s), Customer agrees to take and pay for
(i) the Service(s) during the Initial Term and for any Renewal Term, and
(ii) certain limited services and equipment needed by Customer on a
"one-off" or emergency basis ("Supplemental Services") where such services
are not included within the scope of the Services as described in the
Order Forms(s). Customer agrees to pay Lux Scientiae the fees charged by
Lux Scientiae for Supplemental Services, and hereby authorizes Lux
Scientiae to perform such services on its behalf. ALL SUPPLEMENTAL
SERVICES ARE PROVIDED ON AN "AS IS" BASIS AND EXCLUDE WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED in accordance with Lux Scientiae's
current policies and prices.
2.2 Term.
(a) Term Commencement. The term for each Service will commence on the
Service Commencement Date. This date is either the date agreed upon by
both the Customer and Lux Scientiae, or, of there is no such explicit
date, it is the date when the Customer's account is activated.
(b) Renewal Term(s). Upon expiration of the Initial Term, the term shall
be extended automatically on a month-to-month basis to ensure a
continuation of the Customer's services. Exceptions to this are noted in
sections (c) and (d).
(c) For paid-monthly clients, the period will be extended automatically
for an additional one month period ("Renewal Term"), unless and until
either party gives the other at least one day written notice of a
termination prior to the beginning of the Renewal Term (prior to the first
day of the new month).
(d) For paid-yearly contracts, Customer will be automatically invoiced
for another year of service so Customer can take advantage of the
discounted paid-yearly prices. Payment of the new yearly invoice
constitutes agreement to another one year term. Non-payment of the new
yearly invoice leaves the customer on a month-to-month contract with
monthly fees due commensurate to the monthly fees that would have been
charged had Customer originally signed up for a paid-monthly account.
Customer can also opt to explicitly switch to a month-to-month contract at
the completion of any yearly term. For paid-yearly contracts, the renewal
term can be avoided if either party gives the other at least one day
written notice of a termination prior to the beginning of the Renewal
Term. The termination of any Service will not affect Customer's
obligations to pay for other Service(s).
(e) "Written notice" must be made by the primary administrator of the
Customer's account by opening an account closure request support ticket in
the Lux Scientiae member's portal. Lux Scientiae reserves the right to
seek verification from the account holder of any account closure requests
for security reasons.
(f) Account termination is only possible if the Customer's account is
paid in full for all Terms and other obligations incurred through the end
of the current Term; accounts with unpaid balances cannot be terminated
until said balances due are paid in full. Fees for Renewal Terms that
start on or after the desired account closure date are exempt from this
condition.
3. Fees and Payment Terms.
3.1 Fees and Expenses. Customer will pay all fees due according to the
prices and terms listed in the Order Form(s) and all other fees incurred
by Customer related to Supplemental Services, Professional Services,
reinstatement of service fees and fees for switching or upgrading servers
or services, all in accordance with then current Lux Scientiae prices and
policies.
3.2 Payment Terms. On the Service Commencement Date for each Service,
Customer will be billed (the "Initial Bill") an amount equal to (i) all
non-recurring charges indicated in the Order Form(s) and (ii) the monthly
recurring charges for the first month of the term prorated for the number
of calendar days remaining in such month, (iii) the monthly recurring
charges for the second month of the term if the Service Commencement Date
is after the 14th day of the month, and (iv) all recurring yearly charges
indicated on the Order Forms(s). Subsequent monthly billing will occur on
the 23rd day of each calendar month of the term for all recurring monthly
charges due on the 1st day of the subsequent calendar month. Subsequent
yearly billing will occur on 14 days prior to the anniversary of the
Service Commencement Date for all recurring charges due on the anniversary
of the Service Commencement Date. Monthly and Yearly recurring charges
will be billed (the "Recurring Bill") in advance of the provision of
Services. All other charges for Services received and expenses incurred
for Supplemental or Professional Services during a month (e.g., bandwidth
usage fees) will either be billed immediately or at the end of the month
in which the Services were provided. Payment for all fees is due upon
receipt of each Lux Scientiae invoice. All payments will be made in U.S.
Dollars. Notwithstanding anything to the contrary in this Agreement, Lux
Scientiae expressly reserves the right to alter, change or amend its
billing practices in its sole discretion, including, but not limited to,
the date on which such billing will occur and the types of charges that
will be included in such bills.
3.2.1. Contract Changes. After the Customer's account is active, the
Customer may choose to alter service level by adding or changing services.
This will affect Recurring Bill amount. All agreements regarding payment
and late payments apply to new charges due to service level changes.
3.2.2 Multiple Bill Types. It is possible that a Customer may have
both yearly and monthly Recurring Bills, i.e. a monthly Customer may order
additional services that can only be delivered on a yearly basis. Each
Recurring Bill is subject to its own individual Renewal Terms and Payment
Terms as appropriate to its periodicity.
3.3 Late payments. Any payment not received within fifteen (15) days
of the invoice date of the Initial Bill and thirty (30) days of the
invoice date of a Recurring Bill (respectively, a "Payment Default") will
accrue a late fee at a rate of 1.5% per month. Customer also shall pay to
Lux Scientiae all expenses incurred by Lux Scientiae in exercising any of
its rights under this Agreement or applicable law with respect to a
Payment Default or other breach by Customer, including, but not limited
to, reasonable attorneys' fees and the fees of any collection agency
retained by Lux Scientiae.
3.4 Taxes. Customer will be responsible for and will pay in full,
except for taxes on Lux Scientiae net income, all taxes and similar fees
now in force or enacted in the future imposed on the transaction and/or
the delivery of Services.
4. Intellectual Property Ownership.
This Agreement does not transfer
from Lux Scientiae to Customer any Lux Scientiae Technology, and all
right, title and interest in and to Lux Scientiae Technology will remain
solely with Lux Scientiae. This Agreement does not transfer from Customer
to Lux Scientiae any Customer Technology, and all right, title and
interest in and to Customer Technology will remain solely with Customer.
Lux Scientiae and Customer each agree that it will not, directly or
indirectly, reverse engineer, decompile, disassemble or otherwise attempt
to derive source code or other trade secrets from the other party and/or
its third party vendors.
5. Limited Warranties.
5.1 Limitation. Each of the guarantees in the Order Form(s) is null and
void if Customer fails to follow Lux Scientiae's Acceptable Use Policy
(with the same version as this agreement) and other policies or otherwise
breaches the Agreement in any respect.
5.2 Service Level Agreement (SLA).
5.2.1. If Customer is ordering one or more dedicated servers, the
dedicated hosting SLA provided as an attachment to the Order Form(s) shall
apply.
5.2.2. If Customer is ordering shared hosting services, the shared
hosting SLA with the same version as this document shall apply. The most
recent shared hosting SLA is located at
http://luxsci.com/extranet/shared-sla.html. This SLA is incorporated
herein and made a part hereof by this reference. Lux Scientiae may change
the shared hosting SLA upon fifteen (15) days' notice to Customer, which
notice may be provided by posting such new shared hosting SLA at the Lux
Scientiae Site. Customer may request a current copy of the SLA by sending,
emailing, or faxing a request to Lux Scientiae. Customer agrees that it
has received, read and understands the current version of the SLA.
5.3 No Other Warranty. LUX SCIENTIAE DOES NOT MONITOR OR EXERCISE
CONTROL OVER THE CONTENT OF THE INFORMATION TRANSMITTED THROUGH ITS
FACILITIES. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED
THEREFROM IS AT CUSTOMER'S OWN RISK. THE SERVICES ARE PROVIDED ON AN "AS
IS" BASIS, AND CUSTOMER'S USE OF THE SERVICES IS AT ITS OWN RISK. EXCEPT
AS PROVIDED IN THE ORDER FORM(S), LUX SCIENTIAE DOES NOT MAKE, AND HEREBY
DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A
COURSE OF DEALING, USAGE, OR TRADE PRACTICE. LUX SCIENTIAE DOES NOT
WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY
SECURE, EXCEPT AS WARRANTED IN THE SLA.
5.4 Disclaimer of Actions Caused by and/or Under the Control of Third
Parties. LUX SCIENTIAE DOES NOT AND CANNOT CONTROL THE FLOW OF INFORMATION
TO OR FROM LUX SCIENTIAE'S NETWORK AND OTHER PORTIONS OF THE INTERNET.
SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF INTERNET SERVICES
PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES, ACTIONS OR INACTIONS OF
SUCH THIRD PARTIES CAN IMPAIR OR DISRUPT CUSTOMER'S CONNECTIONS TO THE
INTERNET (OR PORTIONS THEREOF). LUX SCIENTIAE CANNOT GUARANTEE THAT SUCH
EVENTS WILL NOT OCCUR. ACCORDINGLY LUX SCIENTIAE DISCLAIMS ANY AND ALL
LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS.
6. Customer Obligations.
6.1 Warranties of Customer.
(a) General. Customer represents and warrants that (i) Customer is at
least eighteen (18) years of age; (ii) Customer possesses the legal right
and ability to enter into this Agreement, and (iii) the performance of its
obligations and use of the Services (by Customer, its customers and users)
will not violate any applicable laws, regulations or the Acceptable Use
Policy or cause a breach of any agreements with any third parties or
unreasonably interfere with other Lux Scientiae customers' use of Lux
Scientiae services. Customer assumes all risks related to processing of
transactions related to electronic commerce.
(b) Breach of Warranties. In the event of any breach of any of the
foregoing warranties, in addition to any other remedies available at law
or in equity, Lux Scientiae will have the right, in its sole discretion,
to suspend or terminate immediately any Services.
6.2 Compliance with Law and Acceptable Use Policy. Customer agrees
that it will use the Service(s) only for lawful purposes and in accordance
with this Agreement. Customer will comply at all times with all applicable
laws and regulations and the Acceptable Use Policy, as updated by Lux
Scientiae from time to time. The Acceptable Use Policy are incorporated
herein and made a part hereof by this reference. Lux Scientiae may change
the Acceptable Use Policy upon fifteen (15) days' notice to Customer,
which notice may be provided by posting such new Acceptable Use Policy at
the Lux Scientiae Site. Customer may request a current copy of the
Acceptable Use Policy by sending, emailing, or faxing a request to Lux
Scientiae. Customer agrees that it has received, read and understands the
current version of the Acceptable Use Policy.
7. Limitations of Liability.
7.1 Delays and Interruptions. LUX SCIENTIAE SHALL NOT BE LIABLE FOR ANY
LOSS OF DATA RESULTING FROM DELAYS, CORRUPTION OF DATA, NONDELIVERIES,
MISDELIVERIES OR SERVICE INTERRUPTIONS, EXCEPT AS INDICATED IN THE SLA.
CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE AND
SUITABILITY OF THE SERVICES, AND LUX SCIENTIAE SHALL HAVE NO LIABILITY
THEREFOR. EXCEPT TO THE EXTENT OF LUX SCIENTIAE'S GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT, NEITHER LUX SCIENTIAE NOR ITS NETWORK SERVICES
SUPPLIER WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO LUX SCIENTIAE'S OR
CUSTOMER'S TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR FOR
UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER'S
DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT,
FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER
SUCH DAMAGE OCCURS AS A RESULT OF LUX SCIENTIAE'S OR ITS NETWORK SERVICE
SUPPLIER'S NEGLIGENCE.
7.2 Consequential Damages. EXCEPT FOR THE PARTIES' INDEMNITY OBLIGATIONS
IN SECTION 8 AND EXCEPT AS SPECIFIED IN THE SLA, IN NO EVENT WILL EITHER
PARTY BE LIABLE OR RESPONSIBLE TO THE OTHER FOR ANY TYPE OF INCIDENTAL,
PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED
TO, LOST REVENUE, LOST PROFITS, REPLACEMENT GOODS, LOSS OF TECHNOLOGY,
RIGHTS OR SERVICES, LOSS OF DATA, OR INTERRUPTION OR LOSS OF USE OF
SERVICE OR EQUIPMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
WHETHER ARISING UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE),
PRODUCT LIABILITY, STRICT LIABILITY OR OTHERWISE.
7.3 Notwithstanding anything else to the contrary contained in this
Agreement, Lux Scientiae's maximum aggregate liability to Customer for any
claim related to, or in connection with, this Agreement, whether in
contract, tort or otherwise, shall be limited to the total amount of fees
actually paid by Customer to Lux Scientiae for the prior three (3) months
for services covered by this agreement.
7.4 Lux Scientiae may provide Customer access to other third party
software and/or services ("Third Party Products") through reseller
relationships Lux Scientiae has established with certain commercial
vendors ("Third Party Vendors"). Lux Scientiae makes no representations or
warranties, express or implied, regarding any Third Party Products.
CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THIRD PARTY
PRODUCTS IS AT CUSTOMER'S SOLE RISK AND SUCH THIRD PARTY PRODUCTS ARE
PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND FROM LUX SCIENTIAE OR
SUCH THIRD PARTY VENDORS, INCLUDING WITHOUT LIMITATION, ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT OF THIRD PARTY RIGHTS. CUSTOMER AGREES TO OBSERVE THE
TERMS OF ANY LICENSE AND/OR APPLICABLE END USER SUBSCRIBER AGREEMENT FOR
THIRD PARTY PRODUCTS AND THAT CUSTOMER SHALL BE FULLY LIABLE TO THIRD
PARTY PROVIDERS AND LUX SCIENTIAE WITH RESPECT TO ANY IMPROPER USE OF SUCH
THIRD PARTY PRODUCTS OR VIOLATION OF LICENSE AGREEMENTS WITH THEM AND/OR
APPLICABLE END USER SUBSCRIBER AGREEMENTS.
8. Indemnification.
Each party agrees to indemnify and hold the other
harmless against any losses, costs, expenses (including, but not limited
to, reasonable attorneys' fees), claims, damages, liabilities, penalties,
actions, proceedings or judgments (collectively, "Losses") resulting from
any claim, suit, action, or proceeding brought by any third party against
the other or its affiliates related to or arising out of (i) any
infringement or misappropriation or alleged infringement or
misappropriation of any United States copyright, trade secret, patent,
trademark, or other proprietary right related to any hardware or software
utilized in connection with any of the Services (but excluding any
infringement contributorily caused by the other party) and (ii) any
violation of or failure to comply with the Rules or Regulations. Customer
further agrees to indemnify Lux Scientiae and its affiliates against any
Losses which arise out of, or relate to any content provided by Customer
or the customers/clients of Customer, and Customer will reimburse Lux
Scientiae and its affiliates for all legal expenses, including reasonable
attorneys' fees, incurred by Lux Scientiae and its affiliates in
connection with any such Losses.
9. Termination.
9.1 Termination Without Cause During Renewal Term. This Agreement may
be terminated by either party at any time during any Renewal Term for any
or no reason upon either party giving to the other no less than thirty
(30) days' prior written notice of termination. No matter which party
terminates the Agreement pursuant to this Section 9.1, any and all payment
obligations of Customer under this Agreement for Service(s) provided
through the date of termination will immediately become due, and Customer
shall be required to prepay for any portion of the Services that have not
been paid for and are to be rendered during such thirty (30) day period.
9.2 Termination For Cause. In addition to any other rights it may have
under this Agreement or applicable law, Lux Scientiae may immediately
terminate this Agreement or suspend service, effective without notice, in
the event of (i) a Payment Default, or (ii) Customer's breach or failure
to comply with any other obligation of Customer under this Agreement
including, but not limited to, its failure to comply with any of the terms
of the Acceptable Use Policy or other policies of Lux Scientiae. Customer
may terminate this Agreement if Lux Scientiae breaches any material term
or condition of this Agreement and fails to cure such breach within ten
(10) days after receipt of written notice of same. If this Agreement is
terminated by Lux Scientiae under this Section 9.2, all remaining monthly
recurring and other charges specified on the applicable Order Form(s) for
the balance of the then current term shall immediately become due and
payable. In addition to the foregoing, Lux Scientiae reserves the right to
prohibit any conduct or to remove any materials or content in violation of
the Acceptable Use Policy or which Lux Scientiae believes in its sole
discretion to be illegal or potentially harmful to others or may expose
Lux Scientiae to harm or liability.
9.3 No Liability for Termination. Neither party will be liable to the
other for any termination or expiration of any Service or this Agreement
in accordance with its terms.
9.4 Survival. The following provisions will survive any expiration or
termination of the Agreement: Sections 3, 4, 5, 7, 8, 9, 10 and 11.
9.5 IP Addresses: Upon expiration, cancellation or termination of this
Agreement, Customer shall relinquish any Internet protocol ("IP") numbers,
addresses or address blocks assigned to Customer by Lux Scientiae or its
network services supplier (but not the URL or top level domain connected
therewith). Lux Scientiae reserves, in its sole discretion, the right to
change or remove any and all such IP numbers, addresses or address blocks.
10. Definitions.
(a) "Customer Technology" means Customer's proprietary technology,
including Customer's Internet operations design, content, software tools,
hardware designs, algorithms, software (in source and object forms), user
interface designs, architecture, class libraries, objects and
documentation (both printed and electronic), know-how, trade secrets and
any related intellectual property rights throughout the world (whether
owned by Customer or licensed to Customer from a third party) and also
including any derivatives, improvements, enhancements or extensions of
Customer Technology conceived, reduced to practice, or developed during
the term of this Agreement by Customer.
(b) "Initial Term" means the minimum term for which Lux Scientiae will
provide the Service(s) to Customer, as indicated on the Order Form(s).
(c) "Professional Services" means any non-standard professional,
consulting or support service provided by Lux Scientiae to Customer. In
particular, this includes any consulting agreements for work or services
not covered in the Order Form(s).
(d) "Lux Scientiae Technology" means Lux Scientiae's proprietary
technology, including Lux Scientiae Services, software tools, hardware
designs, algorithms, software (in source and object forms), user interface
designs, architecture, class libraries, objects and documentation (both
printed and electronic), network designs, know-how, trade secrets and any
related intellectual property rights throughout the world (whether owned
by Lux Scientiae or licensed to Lux Scientiae from a third party) and also
including any derivatives, improvements, enhancements or extensions of Lux
Scientiae Technology conceived, reduced to practice, or developed during
the term of this Agreement by either party that are not uniquely
applicable to Customer or that have general applicability in the art.
(e) "Renewal Term" means any service term following the Initial Term,
as specified in Section 2.2.
(f) "Acceptable Use Policy" means the Lux Scientiae general
Acceptable Use Policy governing Customer's use of Services, including, but
not limited to, online conduct and Lux Scientiae's Acceptable Use Policy,
which can be found at http://luxsci.com/extranet/aup.html.
(g) "Service(s)" means the specific service(s) provided by Lux
Scientiae pursuant to this Agreement.
(h) "Service Commencement Date" means the date Lux Scientiae will
begin providing the Service(s) to Customer as indicated on the Order
Form(s).
11. Miscellaneous Provisions.
Lux Scientiae shall not be deemed to be
in default of any provision of this Agreement or be liable for any delay,
failure of performance or interruption of the provision of Services to
Customer resulting, directly or indirectly, from any unforeseen or force
majeure event. Lux Scientiae and Customer agree that, except as otherwise
expressly provided in this Agreement, there shall be no third party
beneficiaries to this Agreement, including but not limited to the
insurance providers for either party or the customers of Customer. This
Agreement is made under and will be governed by and construed in
accordance with the laws of the State of Massachusetts (except that body
of law controlling conflicts of law) and specifically excluding from
application to this Agreement that law known as the United Nations
Convention on the International Sale of Goods. All disputes arising out of
or relating to this Agreement shall be submitted to the exclusive
jurisdiction of the state and federal courts in Massachusetts and each
party irrevocably consents to such personal jurisdiction and waives all
objections thereto. In the event any provision of this Agreement is held
by a tribunal of competent jurisdiction to be contrary to the law, the
remaining provisions of this Agreement will remain in full force and
effect. The waiver of any breach or default of this Agreement will not
constitute a waiver of any subsequent breach or default, and will not act
to amend or negate the rights of the waiving party. Customer may not sell,
assign or transfer its rights or delegate its duties under this Agreement
either in whole or in part without the prior written consent of Lux
Scientiae, and any attempted assignment or delegation without such consent
will be void. Lux Scientiae may assign this Agreement in whole or part.
Lux Scientiae also may delegate the performance of certain Services to
third parties, including Lux Scientiae's wholly owned subsidiaries. All
notices, demands, requests or other communications required or permitted
under this Agreement shall be deemed given when delivered personally, sent
by facsimile upon confirmation, sent and received by return receipt email,
or upon receipt of delivery of overnight mail. Lux Scientiae and Customer
are independent contractors and this Agreement will not establish any
relationship of partnership, joint venture, employment, franchise or
agency between Lux Scientiae and Customer. Neither Lux Scientiae nor
Customer will have the power to bind the other or incur obligations on the
other's behalf without the other's prior written consent, except as
otherwise expressly provided herein. This Agreement, including all
documents incorporated herein by reference, constitutes the complete and
exclusive agreement between the parties with respect to the subject matter
hereof, and supersedes and replaces any and all prior or contemporaneous
discussions, negotiations, understandings and agreements, written and
oral, regarding such subject matter. This Agreement may be executed in one
or more counterparts, each of which will be deemed an original, but all of
which together shall constitute one and the same instrument. Once signed,
any reproduction of this Agreement made by reliable means (e.g.,
photocopy, facsimile) is considered an original. Except as expressly
provided in this Agreement, this Agreement may be changed only by a
written document signed by authorized representatives of Lux Scientiae and
Customer in accordance with this Section 11.
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Listen to Our Clients: "Everyone knows that technology isn't perfect and I think that the true test of a service provider is how they react when the unexpected happens. Luxsci has always kept me informed of exactly what is going on and I'm very happy with the service I've received. Keep up the good work!" Dominic Fitzpatrick
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